Are we losing the connection? Modern technology was designed to make our lives more productive and efficient. We instantly communicate via fax and email, and we don't have to waste driving time to attend important meetings. We carry pagers and cell phones so we can stay connected. As technology develops faster and better ways to get the job done, it is dissolving our ability to connect with people. There are management books that teach us how to manage ourselves and others, but few broach the most important element of success-connecting with people. The authors Don Caplin and Frank Swiatek have combined their wealth of experience and expertise to show that you don't have to be impersonal to be successful. They will guide you through lively examples, self-tests, and techniques that will help you attain the most important key to success. This book is a necessary tool for anyone who wants to enrich both his professional and personal relationships.